You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
Certain items are exempt from being returned, including perishable goods, personalized products, and items marked as final sale. Please contact us if you are unsure whether your item is eligible for return.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). In such cases, we will refund the original shipping charges and cover the return shipping costs.
Refund processing times may vary depending on your payment provider. Credit card refunds typically appear within one billing cycle, while other payment methods may take longer.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order number and payment details. We will investigate the issue and work with our payment processor to resolve it promptly.
For payments made via PayPal or other third-party processors, please check your account directly as refunds are often processed immediately to these services.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: roamhub
Address: 1914 Stratford Downs Drive, Montgomery, AL
E-Mail: [email protected]
Phone: +1 (613) 185-2048
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
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